All content on these pages are related to the latest supported release of the ucplus client.

Kaseya (also known as ITGLUE)

Integration Type

Client Add-in

Add-in Classification

Controlled

Product / License Type

Fusion

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Kaseya

Application:

Kaseya (also known as ITGLUE)

Version:

BMS

Market:

Help desk

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via ucplus:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features:

Integration with Notes:

Notes / Advisories

Due to limitations with the Kaseya API when in 'live mode', it is strongly advised to use this integration in 'Cached Mode'

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Windows

Installation Options:

Mandatory remote installation required.

Product:

UC+

References

  1. Kaseya (Product Website)
  2. Kaseya (Manufacturer Website)